Help
Frequently asked questions
Everything you need to know about vouchers, the card, payment and delivery. Can't find your answer? Write to us.
About SwiGift
What is SwiGift?
SwiGift is the Swiss platform for local gifts: a gift voucher from one of our partners, with a personalised card, delivered by e-mail or in a lovely box anywhere in Switzerland.
Who are the partners?
Swiss businesses, artisans and providers. Each offers their own gift vouchers; the Partners page lists them all, with category filters.
The gift voucher
How do I redeem a voucher?
The recipient presents the voucher's unique code directly at the partner concerned.
How long is the voucher valid?
The validity is shown at checkout and appears on the voucher. It starts on the date of issue.
Are vouchers exchangeable or refundable?
No, vouchers are neither exchangeable nor refundable.
Can I hide the amount?
Yes. When personalising, you can choose whether or not to show the amount on the card to keep the surprise.
Can I combine several vouchers?
Each card corresponds to a voucher from a single partner. You can however add several cards to your cart.
The card
How do I create a personalised message?
A built-in editor lets you create your personalised message in A5 landscape: title, text and photo, right on screen. The preview matches the final PDF.
Can I change the design?
Yes, several designs are available (colours or photo). You switch between them with one click while editing.
Can I make changes after confirming?
Once the order is paid, the card can no longer be changed. Check the preview carefully before confirming.
Payment
Which payment methods?
Payment is secured via Stripe: card (Visa, Mastercard, Amex), TWINT, Apple Pay and Google Pay. Your data is never stored by SwiGift.
How much does an order cost?
The total includes the value of the voucher, the delivery option (Digital free, Sleeve or Gift box) and any extras.
Delivery
What are the delivery times?
The digital format is sent by e-mail immediately after payment. Physical deliveries (sleeve or box) are shipped quickly within Switzerland.
Do you deliver outside Switzerland?
Physical deliveries are limited to Switzerland. The digital format, however, can be forwarded anywhere by e-mail.
A problem with my order?
Contact us with your order number via the Contact page and we will get back to you quickly.
Partners & businesses
How do I become a partner?
Fill in the form on the "Become a partner" page: profile creation, live preview and online contract signature.
Business orders?
For bulk orders or corporate gifts, contact us via the Contact page.